We want you to love what you buy. If something isn't right, here's how we make it right.
1. 30-day returns
You can return most physical items within 30 days of delivery if they are unused, unopened and in their original packaging. Opened items may be returned if they arrived damaged, defective or not as described.
2. Items we can't take back
- eGift cards and software activation codes once delivered.
- Opened personal care items, supplements and pet grooming products, for hygiene reasons.
- Items damaged by misuse or normal wear.
3. How to start a return
- Email support@storegrovemart.com or use our contact form with your order number and the item(s) you'd like to return.
- We reply within one business day with a return authorization and instructions.
- Pack the item securely and ship it to the address we provide. Please don't send returns without an authorization.
4. Return shipping
If an item arrived damaged, defective or incorrect, we cover return shipping with a prepaid label. For other returns, return shipping is the customer's responsibility and original shipping charges are non-refundable.
5. Refunds
Once we receive and inspect your return, we email you the result. Approved refunds go back to your original payment method within 5 to 7 business days; your bank may take a few extra days to post it.
6. Damaged or missing items
Please tell us within 7 days of delivery if a parcel arrives damaged or an item is missing. A photo of the box and item helps us fix it quickly with a replacement or refund.
7. Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the item you want.
8. Contact
Store Grove Mart
2240 Orchard Heights Rd NW
Salem, OR 97304, USA
Phone: +1 503-555-0164
Email: support@storegrovemart.com